Implementations Manager

Role overview Lead a team responsible for delivering customer-facing software implementations at high volume. The manager is accountable for the team's day-to-day results and customer project outcomes, translating organizational priorities into clear goals, staffing plans, performance standards, and delivery processes. The position may step in on individual project work when coverage requires it.

Responsibilities - Manage and coach a multidisciplinary consulting team, including regular one-to-ones, delegation, and adjustments to project priorities and scope. - Convert broader organizational objectives into measurable team and individual goals. - Establish role expectations, team coverage, procedures, delivery standards, and KPIs. - Review performance and provide practical feedback; handle performance reviews and employee relations matters with appropriate HR partnership. - Support hiring and other employment decisions, and build a culture of accountability through training, coaching, and recognition. - Oversee customer-facing implementation delivery and resolve team or project challenges as they arise.

Requirements - At least four years managing project consulting teams in a cross-functional, matrixed environment. - At least four years managing customer-facing project delivery. - Experience delivering a high volume of projects and a strong background in software implementation. - Salesforce experience and advanced Microsoft Excel skills. - A bachelor's degree or higher, preferably in business or STEM, or equivalent experience.

Nice to have - Management experience deploying software solutions.

Benefits and work setup The position follows a remote-first approach and offers workplace flexibility, flexible paid time off, paid parental leave, and 11 paid holidays. The listed benefits also include medical, dental, and vision coverage, with employee-only medical coverage paid in full, an employer 401(k) contribution, and company-paid life and disability insurance.