Senior Solutions Architect

Role overview Shape technical solutions for customers adopting technology used in emergency response workflows. This senior, customer-facing role combines technical discovery and solution design with hands-on demos, prototypes, and integrations, while helping connect customer needs to product and engineering plans.

Responsibilities - Lead technical discussions during pre-sales, including discovery, demos, pilots, and proof-of-concept work. - Translate customer requirements into solution designs involving APIs, integrations, and operational workflows. - Prepare technical presentations and advise customers as a trusted technical partner. - Work with sales colleagues on account planning and communicating product value. - Document requirements and specifications, including statements of work, for product and engineering teams. - Evaluate feasibility, scope, and technical risks, and coordinate with cross-functional teams to resolve challenges. - Use AI tools to prototype and solve problems, while continuing to build product and market knowledge.

Requirements - At least five years of engineering experience, including three or more years in customer-facing technical work. - Experience with complex API-based or SaaS products in pre-sales, implementation, or post-sales engineering. - Programming ability in a language such as Python, Go, JavaScript, or TypeScript; Python is preferred. - Familiarity with cloud deployments or container tools such as Docker and Kubernetes. - Ability to translate customer needs into practical technical designs and explain them to technical and executive audiences. - Strong ownership, communication, collaboration, and problem-solving skills in a fast-changing environment. - Hands-on experience building with AI tools, and willingness to travel up to 25%.

Nice to have - Telecommunications experience.

Benefits and work setup - Remote role, with travel expected up to 25%. - Compensation is listed at $150,000–$180,000 base, with potential on-target earnings of $200,000–$240,000 and equity options. Benefits are also offered.