Remote job
Technical Solution Consultant
Job details
About this role
Role overview
A global SaaS company focused on performance enablement for distributed workforces is hiring a Technical Solution Consultant to bridge customers, Customer Success, Product, and Engineering. The role owns the technical side of customer implementations, from requirements discovery and solution design through planning, coordination, and delivery, combining technical depth with project management and customer-facing communication.
Responsibilities
- Develop deep platform expertise and become a subject matter expert on configuration and technical implementation patterns. - Partner with Customer Success and customer stakeholders to translate business needs into clear, actionable technical solutions. - Define implementation approaches, manage timelines and dependencies, and surface delivery risks proactively. - Coordinate across internal teams and external stakeholders to ensure successful delivery of solutions. - Operate issue-tracking and project-management tools such as JIRA to keep workstreams moving.
Requirements
- Demonstrated ability to own the technical aspects of customer implementations end to end. - Strong skills in requirements discovery, solution design, and stakeholder communication. - Experience with issue-tracking and project-management tools such as JIRA. - Upper-intermediate English or higher for working with international teams and customers.
Benefits and work setup
- 100% remote position with flexible hours. - 18 working days of annual paid vacation plus paid sick leave. - Learning and development program support. - Accounting and legal support provided.