Telemetry & Performance Data Analyst-Federal Health IT

Role overview

Analyze telemetry and performance data to help teams understand system health, operational efficiency, user engagement, and technology adoption in a federal health IT setting. You’ll turn information from multiple systems into dependable metrics and useful dashboards, identify trends or reporting issues, and present findings that support improvements. The position is remote within the United States and requires Public Trust clearance.

Responsibilities

- Gather, organize, and analyze data from multiple systems to track performance and operational trends. - Build and maintain interactive dashboards and reports in Power BI. - Define and monitor key performance indicators, checking that data is accurate and consistent. - Analyze current and historical results to identify trends, establish baselines, and measure progress. - Track user engagement, training effectiveness, and technology adoption. - Investigate data gaps and reporting discrepancies, then recommend improvements. - Work with cross-functional teams to meet reporting needs and support data-informed decisions.

Requirements

- At least 3 years of experience in data analysis, business intelligence, or performance reporting. - Proficiency with Power BI and SQL. - Experience with monitoring, reporting, or analytics tools such as Splunk or ServiceNow. - Strong analytical, problem-solving, and communication skills. - Ability to organize complex data and explain findings to technical and non-technical audiences. - Ability to meet applicable background investigation requirements.

Nice to have

Python for analysis or automation; familiarity with healthcare, operational, or enterprise performance analytics; experience building automated dashboards; and knowledge of data quality or performance measurement methods.

Benefits and work setup

Remote work in the United States. Eligible employees may receive health, dental, vision, life, and disability insurance; a 401(k) with company match; paid time off and holidays; professional development and certification support; home-office equipment; and wellness reimbursement. Benefits depend on plan terms and eligibility.