Communications & Adoption Specialist – Federal Health IT

Role overview

Help healthcare professionals understand and adapt to changes in the technology they use. You’ll coordinate clear, timely communications about releases, service interruptions, available resources, and adoption efforts, working with technical, operational, and clinical stakeholders. The role is remote within the United States and requires eligibility for a federal background investigation.

Responsibilities - Plan and schedule user announcements around approved technology release calendars. - Prepare recurring updates about service changes, resources, and adoption activities. - Keep adoption portals, SharePoint content, and collaboration channels accurate and current. - Draft downtime notices and urgent service announcements that meet established timing requirements. - Organize published notices and communications for recordkeeping and audit readiness. - Design and run surveys to gather feedback on satisfaction, trust, and technology adoption. - Develop targeted outreach from approved product guidance and coordinate clinical review before distribution.

Requirements - At least three years of communications or change management experience in an IT or healthcare program. - Practical experience managing content in SharePoint or a related Microsoft 365 environment. - Experience designing surveys to collect user feedback or service satisfaction information. - Eligibility to complete the required federal background investigation.

Nice to have - Prosci or comparable change management certification. - Experience supporting communications in federal healthcare technology environments.

Benefits and work setup - Remote work within the United States. - Benefits may include medical, dental, vision, life, and disability coverage; paid time off and holidays; retirement matching; home-office support; wellness reimbursement; and professional development support. Availability depends on eligibility.