Change & Release Coordinator — Federal Health IT

Role overview Coordinate technology changes and releases for federal healthcare systems, helping technical, clinical, training, and communications teams prepare for deployments. The work focuses on user impact, operational readiness, clear records, and reducing avoidable disruption.

Responsibilities - Track release dates, dependencies, scheduling conflicts, and impacts on users. - Identify affected stakeholders and coordinate preparation for planned changes. - Document readiness checks and surface unresolved dependencies before release. - Align user guidance, training materials, and release communications with deployment schedules. - Coordinate clinical validation activities with informatics teams when needed. - Maintain change records and contribute coordination details to post-release incident reviews.

Requirements - At least three years of change or release coordination in an ITIL-based environment. - ITIL 4 Foundation certification. - Eligibility for a Tier 3 federal personnel investigation.

Nice to have - Prosci experience or certification. - Experience with ServiceNow Change Management. - Experience supporting electronic health record releases.

Benefits and work setup - Remote role based in the United States, working with cross-functional healthcare technology teams. - Professional development and certification support, retirement plan with employer match, health and insurance coverage, paid leave and holidays, home-office support, wellness reimbursement, and team events. Benefits are subject to eligibility and plan terms.