Experience Strategy/User Experience (UX) Lead

Role overview

Lead experience strategy and UX work across digital projects, connecting customer needs with business goals, research, technology, and design. You’ll guide projects from discovery through testing and delivery, advise clients, and help multidisciplinary teams turn insights into practical roadmaps and experiences.

Responsibilities

- Frame project goals as clear narratives that align client stakeholders and delivery teams. - Plan and conduct customer research, including interviews, surveys, concept validation, and usability testing. - Facilitate workshops to build shared understanding, surface service challenges, and secure agreement on priorities. - Use research, feedback, analytics, and experimentation to shape experience strategies and phased roadmaps. - Create personas, journey maps, information architecture, flows, sketches, wireframes, and annotated prototypes. - Define measurement plans, present research findings, and give feedback on visual design and accessibility.

Requirements

- At least six years of UX design or agency experience, with strong knowledge of UX research, design, and testing methods. - Proficiency with Figma and experience producing high-quality UX deliverables with limited oversight. - Strong client communication, storytelling, and workshop facilitation skills. - Ability to lead initiatives, work across disciplines, and manage several projects at once. - Experience with Adobe Experience Manager or a comparable content management system. - Working knowledge of accessibility principles and guidelines.

Nice to have

- Experience working with healthcare organizations or B2B businesses.

Benefits and work setup

- Full-time, remote position.