Senior Solution Engineer

Role overview

Partner with customers and the go-to-market team as a senior technical advisor for an AI-era infrastructure platform. The role blends technical pre-sales, customer onboarding, Kubernetes expertise, and product feedback to help platform and DevOps teams adopt the platform successfully in production environments.

Responsibilities

- Guide prospects and customers through architecture discussions, onboarding, migrations, and production adoption - Lead technical conversations around scalable cloud and Kubernetes setups and troubleshoot infrastructure and deployment issues - Act as a trusted technical advisor, validating deals during pre-sales and supporting onboarding alongside customer success - Deliver structured product feedback and escalations to engineering, helping make the customer experience more scalable and efficient - Support platform and engineering teams in adopting best practices for the platform

Requirements

- Deep hands-on experience with Kubernetes and cloud infrastructure in production environments - Strong background in technical pre-sales, solution engineering, or customer-facing engineering roles - Ability to lead architecture and troubleshooting conversations with DevOps, platform, and engineering teams - Clear communication skills across both technical and non-technical audiences - Track record of operating at the intersection of infrastructure, product, and engineering - Comfort working in a remote-first, fast-paced environment with high ownership and accountability

Nice to have

- Experience working with AI coding agents or agentic infrastructure workflows - Familiarity with platforms that balance developer velocity, security, compliance, and cost

Benefits and work setup

- Remote-first organization with global hiring - High-ownership culture with transparent information sharing and accountability for outcomes - Equal opportunity employer committed to diversity and inclusion, hiring on qualifications, merit, and business need - Structured hiring process typically including an initial screen, a hiring manager interview, a case study, a culture round, a final leadership interview, and reference checks