Senior IT Engineer, Automation

Role overview Own and improve the automations that support day-to-day IT operations in a senior, hands-on engineering role. You will take responsibility for existing workflows, keep them reliable, and progressively make IT processes, infrastructure, and identity management more repeatable through code. The role calls for independent prioritization and close coordination with security and business application teams.

Responsibilities - Maintain onboarding, termination, and device logistics automations; investigate failures, address root causes, and keep workflows healthy. - Operate the IT workflow platform, including recipes, connections, error handling, and alerts. - Establish monitoring, runbooks, and clear response procedures for critical flows, and report reliability and failure trends to IT leadership. - Build workflow automations in identity and ticketing tools to reduce manual IT work. - Create a foundation for IT as code with a repository, cloud hosted internal tools, infrastructure configuration, CI/CD, and code quality checks. - Coordinate access, termination timing, and cloud approvals with Security Operations, and platform access and limits with Business Applications.

Requirements - Hands-on experience building and operating workflows in an automation or integration platform; experience with Workato, Zapier, Tines, or Okta Workflows is relevant. - Python experience automating business or IT processes, including making REST API calls. - Working knowledge of APIs, webhooks, and mapping data between systems. - A systematic approach to reliability, including root cause investigation, error handling, and alerts that surface issues early. - Ability to write usable runbooks and turn business processes into working automations with Security, People, and IT partners.

Nice to have Experience with Terraform, Bash, CI/CD, and versioned, reviewed infrastructure or identity configuration would support the planned move toward IT as code.

Benefits and work setup The role is described as remote or hybrid depending on location, with some positions requiring regular presence in a Chicago office. Full-time employees are eligible for stock options; listed benefits include health, vision, and dental coverage, flexible vacation, and parental leave.