Senior Software Engineer, Operations (LATAM)

Role overview

Operate and improve the cloud infrastructure that hosts customer databases across regional Kubernetes clusters and major cloud providers. As part of an operations team serving the Americas time zones, you’ll help respond to incidents, make infrastructure changes safer and more repeatable, and improve system reliability, performance, and cost. The role includes a compensated on-call rotation, with some coverage outside standard working hours.

Responsibilities - Run and improve Kubernetes clusters, cloud accounts, and networking across AWS, GCP, and Azure. - Join the Americas follow-the-sun on-call rota, respond to production incidents, lead root cause analysis, and deliver follow-up fixes. - Automate recurring operations and build self-service workflows using Go and infrastructure-as-code or GitOps tools. - Roll out new and dedicated customer regions, improving the speed and consistency of deployment. - Improve monitoring, alerting, and runbooks so issues can be detected and handled promptly. - Tune capacity, storage, and instance choices to improve reliability, performance, and infrastructure cost. - Write design documents, guide changes through review and rollout, and help improve incident practices and onboard regional teammates.

Requirements - At least five years in SRE, infrastructure, platform engineering, or DevOps, operating production systems. - Production Kubernetes experience, including stateful workloads or databases and troubleshooting failures. - Hands-on experience with at least one major cloud provider and its networking, such as virtual networks, load balancing, DNS, or private connectivity. - Experience building and maintaining production software in Go, or willingness to move to Go from another language. - Familiarity with infrastructure-as-code, CI/CD, and GitOps practices. - Experience handling real production incidents with metrics, logs, and alerting, and documenting outcomes. - Clear written and spoken English for asynchronous coordination with a Europe-based team and occasional customer escalations. - Regular use of AI coding or operations tools, with judgment to verify their output.

Nice to have

Experience with Kubernetes operators or controllers, or running GPU workloads on Kubernetes.

Benefits and work setup

Remote-first, flexible, and asynchronous work in an international team. The role offers high ownership, a choice of laptop equipment, and compensated on-call shifts. Salary and additional perks are described as competitive; eligible US-based employees also receive health, dental, vision, retirement matching, and flexible paid time off.