Fulfillment Automation Solutions Engineer

Role overview Build automation and internal tools that help fulfillment centers, clinical sites, and partners handle device shipments, returns, and related logistics reliably as operations grow. As the first technical lead on a new team, you will shape its roadmap and architecture, deliver high impact solutions, and coordinate future team members while remaining an individual contributor.

Responsibilities - Visit fulfillment centers and customer or partner sites to understand workflows and identify opportunities for automation. - Design and deliver tools for forward and reverse logistics, weighing custom development against integrating with existing warehouse and logistics systems. - Lead technical design, prioritize work with stakeholders, and explain how decisions affect other teams. - Improve releases with validation, documentation, training, and repeatable onboarding and change management practices. - Take ownership of issue intake and triage, create runbooks, and investigate recurring problems across systems and teams. - Track measures such as engineer-dependent cases, resolution time, and partner or site onboarding time; coach engineers and improve code quality and team practices.

Requirements - 5–8 years of software engineering experience, including internal tools, workflow automation, or systems integration. - Strong expertise in at least one technical area and a record of writing maintainable, well-tested code. - Experience debugging ambiguous problems across systems or codebases, including data pipelines or device and upload workflows. - Experience leading architecture and design for complex projects and using evidence to inform decisions. - Ability to work across teams and with non-engineering users or external partners to understand workflows and deliver self-service tools. - Experience mentoring engineers and coordinating work as a technical or team lead; direct people management is not required. A relevant bachelor’s degree or equivalent practical experience is expected.

Nice to have - Experience with warehouse, fulfillment, logistics, or returns systems, or work in regulated settings where traceability and compliance matter. - Curiosity, clear asynchronous communication, empathy for tool users, and comfort helping define processes in a new team.

Benefits and work setup Based in Boston or Chicago, with some U.S. travel to fulfillment centers and customer sites. Remote work is supported, with optional office hubs. Compensation includes a stated base salary range of $170,000–$190,000, equity, paid time off, and other benefits.