Client Relations Specialist (Specialist II, CX Operations)

Role overview A client-facing operations role supporting the full scope of a Client Relations department, with a primary focus on new dealer agreements, submissions, and partnership with Client Relations Managers. The position acts as the day-to-day go-to resource for sales-related questions, issues, and direction, ensuring client success through professional, enthusiastic support.

Responsibilities - Support all functions within the Client Relations department with a primary focus on new dealer agreements and submissions. - Provide direct support to Client Relations Managers and serve as the go-to person for concerns, issues, and direction pertaining to sales. - Coordinate across the broader organization to ensure client success while maintaining company philosophies and principles. - Handle inbound questions and routing related to dealer onboarding, agreement processing, and ongoing sales support needs. - Maintain professionalism and enthusiasm in client interactions, reflecting company standards.

Requirements - Self-motivator with an initiative-taking mindset and a solution-oriented approach. - Excellent verbal and written communication skills, driven by integrity and willingness to embrace change. - Ability to frequently sit for long periods and to walk, stand, reach, stoop, kneel, crouch, and lift up to 25 pounds as needed. - Visual acuity sufficient for close vision, color vision, distance vision, and adjusting focus. - Manual dexterity to grasp objects such as a telephone or mouse, and finger dexterity to operate a keyboard, calculator, and standard office equipment. - Ability to hear and talk in person and by phone, and to spend extended hours in front of a computer screen.

Benefits and work setup Targeted compensation of $20.00 to $23.44 per hour, with actual salaries varying by location, skills, and experience, plus additional annual incentive opportunities based on individual and company performance. Benefits include comprehensive health, dental, and vision insurance, mental health support, an employee assistance program, paid time off, paid parental leave, short-term disability, a cultural observance day, healthcare account contributions, a pension plan, a 401(k) with company matching, and access to a wellbeing rewards platform. Benefit eligibility may vary by position.