Senior TPM - SRE Center of Excellence

Role overview Build a new engineering center of excellence focused on improving production incident follow-through and cloud cost discipline. As the first technical program manager in the function, you will establish the processes, metrics, and accountability that help teams address underlying causes, prevent repeat incidents, and connect infrastructure spending to owners and business activity.

Responsibilities - Run the incident-to-postmortem-to-follow-up process, ensuring reviews identify underlying causes and examine whether design assumptions remain sound. - Track corrective actions to completion, report completion and service-level performance, and escalate stalled work. - Establish and enforce incident review practices early, then shift execution to teams as their processes mature. - Create cost allocation foundations, including cost centers, tagging standards, and links between spending, teams, and where possible, features or revenue. - Assign owners to major spend categories and lead regular reviews, progressing from cost visibility toward showback and chargeback. - Work with infrastructure teams to reduce waste such as unused resources, over-provisioning, and unused commitments. - Report metrics including incident recurrence, time to postmortem, follow-up aging, cost allocation coverage, and the share of reviews that lead to design changes. - Establish the function and shape its growth as its value is demonstrated.

Requirements - At least 10 years as a technical program manager in SRE, infrastructure, platform, or database reliability engineering. - Hands-on production experience and enough technical depth to assess whether incident fixes address root causes. - Experience leading or strongly driving incident reviews or postmortem processes. - Knowledge of cloud cost structures, allocation fundamentals, and resource optimization; GCP experience is strongly preferred. - Able to gain cooperation and press senior engineers and managers for clear answers without relying on formal authority. - Sound judgment about which details and metrics support decisions, and experience reporting to leadership. - Able to adjust between direct process ownership and delegation as teams mature.

Benefits and work setup Remote candidates across the U.S. are considered, with a preference for candidates based in Atlanta. The listed salary range is $160,000–$180,000, depending on location, skills, experience, and education. Benefits include medical, dental, and vision plans, a matched 401(k), annual bonus, flexible paid time off, paid parental leave, disability benefits, flexible schedules, company equipment, and career development opportunities.