Customer Experience Associate

Role overview Customer-facing support role at a virtual card platform that helps consumers and small businesses control their online purchases. The position centers on assisting users via email and chat while serving as the voice of the customer inside the company, surfacing product issues and improvement ideas.

Responsibilities - Interact directly with users through email and chat to resolve issues - Brainstorm inventive solutions to urgent customer problems - Identify site and app issues and communicate them clearly to internal teams - Think creatively about how to optimize each customer's experience - Become a deep expert on the product and the service provided to users

Requirements - Excellent writer and communicator with a keen eye for detail and grammar - Team player who is comfortable in an ever-changing startup environment - Enthusiastic, positive can-do attitude with willingness to take on tasks of any size - Fast learner eager to tackle new challenges every day - Flexible and adaptable to accommodate holiday and weekend shifts - Patient and understanding with customers, and confident resolving issues on the spot

Benefits and work setup - US hourly rate of $24.10 per hour - Remote position; candidates must be located in the United States, Canada, Netherlands, Poland, or Czech Republic. Visa sponsorship is not offered - Weekend coverage required, with two consecutive days off per workweek (typically including one weekend day) - Unlimited PTO - 12 weeks of fully paid parental leave - 4-week fully paid sabbatical at the 5-year anniversary - Option to work from anywhere in the world for 4 weeks each year - Health, vision, and dental insurance with HSA contribution match - 401(k) match and voluntary life, STD, and LTD insurance