Health IT Specialist, Product Solutions

Role overview Help healthcare organizations find and address gaps in electronic health record systems that affect patient safety, care delivery, and access. In this fully remote role, you’ll assess clinical workflows, guide customers through improvement plans, and connect healthcare users with technical and organizational expertise to optimize their systems.

Responsibilities - Assess EHR systems at hospitals and integrated health networks to identify barriers and potential patient safety gaps. - Work with clinicians, pharmacists, IT and informatics teams, EHR managers, and other users to investigate issues and develop solutions. - Conduct customer needs assessments and create institution-specific plans for improving workflows and system functionality. - Support EHR optimization across inpatient, outpatient, and emergency department settings. - Serve as a subject matter resource for internal and external stakeholders, and share relevant health IT insights with appropriate teams. - Coordinate resources and follow improvement plans through implementation and resolution.

Requirements - Bachelor’s degree from an accredited institution. - At least five years of experience designing, building, or testing EHR software, working in a health system informatics group at a leadership level, or serving in a similar pharmaceutical industry role. - Knowledge of healthcare and clinical informatics, interoperability, software configuration, or system optimization. - Ability to identify, prioritize, and resolve workflow or technology issues. - Strong written, verbal, and presentation skills, with the ability to work effectively across a matrixed team. - Willingness and ability to travel overnight regularly; candidates must be authorized to work in the country of employment without sponsorship.

Nice to have - Clinical IT, pharmacy IT, or clinical informatics experience. - Experience with systems such as Epic Beacon, Oracle Health, iKnowMed, or oncology EHR technology; PACS knowledge is also relevant. - A PharmD or master’s degree.

Benefits and work setup The role is fully remote and lists an estimated annual compensation range of $125,000–$205,000 USD, with a discretionary annual bonus. Benefits include health insurance, retirement savings, life and disability coverage, parental leave, and paid sick and vacation time. Compensation may vary based on experience, training, location, and other factors.