Senior IT Manager

Role overview

A fully remote leadership opportunity for an experienced IT leader to direct and develop the IT support function at a scaling virtual healthcare organization serving women and families across pregnancy, postpartum, pediatrics, and related care. Reporting to engineering leadership, this role blends people management with hands-on technical ownership across identity, devices, and the broader productivity stack. The position is open to candidates based anywhere in the continental United States.

Responsibilities

- Hire, coach, and develop a distributed team of IT support engineers, including performance management and growth planning - Remain hands-on by handling the most complex escalations and setting the technical standard for the team - Own the roadmap for core IT systems, including identity and access, device management, Google Workspace, Slack, and the broader SaaS environment - Manage vendor relationships, procurement, and renewals, eliminating redundant tooling to keep the stack efficient - Identify and automate repetitive IT processes to free up team capacity - Run smooth onboarding and offboarding workflows at scale across a distributed workforce - Partner with the Security team on controls supporting HIPAA, SOC 2, and HITRUST certifications

Requirements

- 7+ years of experience in IT support or operations, with at least 2 years managing a team - Proven track record building and leveling up high-performing teams - Player-coach mentality with strong customer service and cross-functional communication skills - Comfortable interfacing with executives and handling sensitive requests with discretion - Deep hands-on expertise with Okta, Google Workspace, Slack, and Apple device fleets managed via tools like Iru (formerly Kandji) or Jamf

Nice to have

- Experience scaling an IT function at a fast-growing startup - Background in healthcare environments where HIPAA and protected health data are part of daily operations - InfoSec or security background - Hands-on SOC 2 or HITRUST experience implementing controls or gathering audit evidence - Familiarity with compliance automation platforms such as Vanta or Drata

Benefits and work setup

- Comprehensive health, dental, and vision coverage for employees and their families - High-deductible health plan options with HSA, plus FSA availability - Equity grant participation and a 401(k) program - Competitive vacation policy and 16 weeks of paid parental leave - Fully remote work within the continental United States - Expected base salary range of $165,000–$195,000, plus equity eligibility