Senior Product Manager, Agent Identity Management

Role overview Own the strategy and delivery of an enterprise product area that establishes the identity, authority, and permitted actions of AI agents in customer interactions. Starting with real-time voice use cases, you’ll validate customer needs, guide an initial product offering, and build toward adoption and commercialization. This is a hands-on individual-contributor role with accountability for product and business outcomes.

Responsibilities - Set the product vision and roadmap for identifying agents, verifying identity, assessing authorization, and supporting secure servicing decisions. - Lead discovery with enterprise contact center, security, and identity teams, as well as agent ecosystem partners. - Define workflows for agent registration or discovery, verified claims, delegated authority, risk-based checks, policy integration, and audit evidence. - Work with Research, Engineering, and Security to weigh technical options and trade-offs involving security, usability, interoperability, and delivery timing. - Run prototypes, early-access efforts, and customer pilots with clear hypotheses, success measures, and feedback loops. - Coordinate with related product teams and shape integrations across contact center platforms, agent providers, and identity systems. - Partner with go-to-market teams on positioning, pricing, packaging, launches, and customer growth. - Track outcomes such as adoption, pilot conversion, integration time, security decision quality, audit coverage, and revenue potential.

Requirements - Product leadership skills spanning customer validation, strategy, execution, adoption, and commercialization. - Ability to lead enterprise discovery and translate workflows, threat models, and trust requirements into product priorities. - Technical judgment to collaborate on identity, authorization, security, and integration approaches. - Strong cross-functional partnership skills across research, engineering, security, design, sales, and customer success. - Autonomy and accountability for measurable outcomes in an emerging product area.

Benefits and work setup - Remote-first U.S. role with at least six trips per year for team meetings, workshops, and company events. - Compensation includes a stated U.S. base range of $150,000–$190,000 and equity; offers depend on role scope, experience, skills, and other factors. - Benefits include flexible paid time off, health coverage, employer HSA contributions, dental and vision plans, parental leave, phone and internet allowance, and a learning and development stipend.