SAM Pro / SaaS License Management Specialist

Role overview The SAM Pro / SaaS License Management Specialist leads software asset management and SaaS license optimization work on the ServiceNow platform. The role focuses on normalizing a large software model inventory, reclaiming unused entitlements, and building integrations that automate usage data flow into the platform.

Responsibilities - Normalize and rationalize 18,000+ software models, clearly distinguishing applications from IT components. - Manage software entitlements, identify unused licenses, and drive reclamation initiatives that reduce software spend. - Configure the ServiceNow SaaS License Management application and determine which SaaS products should be actively tracked. - Build web gateway, SSO, and expense-data integrations that feed real usage signals into SaaS License Management. - Develop scheduled data feeds to the portfolio platform, replacing ad-hoc REST-based pulls with automation. - Implement application attributes such as criticality, purpose, and data classification, and configure owner attestation and promotion workflows. - Build and maintain CMDB Health dashboards and reporting, partnering with stakeholders to improve software governance and data quality.

Requirements - Hands-on experience with ServiceNow SAM Pro / Software Asset Management and SaaS License Management. - Practical experience with software model normalization, entitlements, license reclamation, and SaaS application tracking. - ServiceNow platform development and integration experience, including IntegrationHub, REST/Table API, and Flow Designer. - Proven ability to build integrations and scheduled data feeds.

Nice to have - CIS-SAM certification. - CSA (Certified System Administrator) certification.