UX Researcher

Role overview

This researcher will help teams understand how people manage money, evaluate opportunities, and make financial decisions with confidence. The role spans discovery and product evaluation, combining direct user research with behavioral evidence to shape priorities and guide work across product, design, engineering, data, marketing, and support.

Responsibilities

- Prioritize research questions with partner teams, choosing methods and study scope to fit the decision, resources, and risks. - Lead research throughout the product lifecycle, from identifying unmet needs and testing early concepts to evaluating released experiences in real use. - Work with data specialists to connect user insights with funnel and cohort analysis, experiments, and outcome measurement. - Turn findings into clear recommendations and narratives that help teams and leaders understand implications, risks, and next steps. - Involve product, design, and engineering partners in research, and coach them to conduct suitable lightweight studies. - Maintain practical research resources, including participant recruitment, reusable evidence, and feedback loops with support and marketing teams.

Requirements

- Substantial experience leading product research from planning through delivery, with a portfolio showing how findings influenced decisions. - Strong qualitative research skills, including interviews, observation, concept testing, usability studies, and surveys; able to match methods to questions. - Analytical judgment and experience interpreting behavioral data with data partners, including explaining evidence and sampling limitations. - Experience improving a research practice, prioritizing independently, and helping colleagues build research skills. - Clear, thoughtful communication and strong synthesis; able to challenge assumptions, surface risks, and align varied audiences around evidence. - Sound ownership and judgment when information is incomplete, balancing urgency, quality, and deliberate tradeoffs. - Interest in financial products and skill in making unfamiliar or complex experiences understandable.

Nice to have

- Research experience in consumer finance, investing, trading, payments, or crypto; experience studying trust, risk, onboarding, or repeat use across diverse markets. - Familiarity with product analytics, SQL, or AI-assisted research tools, with human judgment guiding their use.

Benefits and work setup

The role is described as remote with flexible hours. Full-time benefits include salary and equity, health, dental, and vision coverage, paid time off, retirement contributions, and stipends for wellness, meals, learning, and home-office setup. The stated base salary range is $200,000–$250,000, with equity and benefits.