Staff Product Manager, Retail Experiences

Role overview

Lead the strategy and roadmap for digital experiences that support guests throughout their visit to a multi-location entertainment and hospitality environment. This senior individual-contributor role connects mobile product decisions with on-site services and operations, guiding work from customer discovery through launch and ongoing improvement.

Responsibilities

- Set a multi-year product vision and prioritize improvements across the guest journey, from arrival and orientation to services, rewards, and return visits. - Identify friction and opportunities through journey mapping, user research, behavioral data, competitive analysis, and experiments. - Shape features such as location-aware experiences, property services, personalized offers, and timely loyalty recognition. - Coordinate with engineering, design, data, marketing, compliance, operations, and property teams to deliver and adopt new capabilities. - Work with engineering on integrations with property systems, hardware, and external services, and coordinate mobile releases. - Plan pilots, launches, communications, and on-site activation; measure results and refine the experience while meeting regulatory and responsible-use requirements.

Requirements

- At least seven years of product management experience, including ownership of consumer mobile or digital products from strategy through scaled delivery. - Experience with products that bridge digital and physical experiences, such as hospitality, travel, entertainment, ticketing, retail, or loyalty. - Ability to turn user research and journey insights into a clear product strategy, roadmap, and prioritized investments. - Track record of leading cross-functional work through influence, including in agile environments and operations-heavy organizations. - Familiarity with iOS and Android release processes, content or configuration tools, APIs, integrations, and platform architecture. - Strong analytical judgment using experimentation, analytics, and measurement, along with clear executive communication and stakeholder management.

Nice to have

- Experience in hospitality technology or a regulated field such as gaming or financial services.

Benefits and work setup

The role is listed as remote. The source describes education and conference reimbursement, career development and mentoring opportunities, and a compensation range of $165,000–$195,000 USD.