Product Owner

Role overview

Own product delivery for a consumer payment-card program, balancing member experience, engineering execution, partner operations, and financial compliance. As the program’s day-to-day product decision-maker, you’ll manage its backlog and roadmap inputs, coordinate with a card partner and other vendors, and guide the response to operational issues.

Responsibilities

- Prioritize the product backlog against member needs, partner commitments, and compliance obligations; maintain requirements, user stories, and acceptance criteria. - Work with engineering and QA through planning, delivery, testing, and release, including coordinating mobile app updates and providing user acceptance sign-off. - Manage the card-partner relationship, track open issues, run governance meetings, and escalate outages or posting and settlement discrepancies. - Translate financial and consumer-protection obligations into product requirements, controls, and supporting documentation; coordinate with compliance teams, bank partners, and auditors. - Lead product responses to production incidents, documenting member impact, communications, ownership, and follow-up actions. - Monitor enrollment, activation, transactions, declines, settlement issues, and complaints; use the data to guide product decisions. - Coordinate with design, payment vendors, and internal teams including support, finance, marketing, legal, and engineering.

Requirements

- At least five years in product ownership or product management, including three or more years in payments, cards, banking, or fintech. - Practical knowledge of card operations, including issuing, authorization, posting, settlement, disputes, and processor or bank relationships. - Working knowledge of requirements such as AML/BSA, OFAC, KYC/CIP, UDAAP, and ACH/NACHA, with experience translating them into product controls. - Record of delivering consumer mobile features on iOS and Android and managing external partners, including during live incidents. - Familiarity with Scrum or Kanban, product delivery tools such as Jira or Azure DevOps, and API documentation tools such as Postman. - Experience using product metrics and data analysis; strong written communication, including clear status and incident summaries. - Ability to operate independently as the primary product owner for a program.

Nice to have

- Experience with bank-sponsored or banking-as-a-service programs, fleet or fuel cards, ACH processors, or bank-account verification. - Experience supporting audits, bank reviews, or regulatory examinations; familiarity with SQL or analytics tools. - Relevant degree or product-owner training or certification.

Benefits and work setup

- The source describes competitive compensation, benefits, quarterly perks, and ample paid time away. - Hybrid work may be available where appropriate. Professional learning, certifications, and leadership development are also mentioned.