Audio Data QA – Transcription & Policy Review

Role overview Review pre-recorded customer service conversations for an AI data project, ensuring transcripts and policy assessments are accurate before delivery. The work combines careful text correction with judgment about whether an interaction meets stated rules. It is part-time and remote, with a focus on dependable quality and clear escalation when something needs further review.

Responsibilities - Correct and validate transcripts against recorded conversations. - Check whether the service agent followed the applicable policy requirements. - Decide whether each reviewed item is ready for delivery or should be flagged. - Clearly escalate uncertain or questionable cases for additional review.

Requirements - Strong attention to detail when reviewing spoken conversations and written transcripts. - Ability to apply policy rules consistently across cases. - Clear communication when documenting or escalating concerns. - Availability for part-time remote work.

Benefits and work setup - Remote work, open to applicants worldwide except those located in Africa or Cuba, Iran, North Korea, or Syria.