Sr Technical Program Manager

Role overview

Own the strategic and operational delivery of complex enterprise agentic-AI deployments, guiding programs from kickoff through implementation, production launch, and hypercare. As a senior customer-facing program leader, you will bring structure to technically complex work, align executives and delivery teams, and help mature the organization’s operating model while mentoring other program managers.

Responsibilities

- Direct delivery across scope, schedule, budget, quality, risks, dependencies, resource constraints, and change control. - Lead customer programs through solution design, integrations, environment setup, testing, UAT, go-live readiness, and post-launch stabilization. - Act as the central point of accountability for customer executives, technical stakeholders, internal delivery pods, and external partners. - Establish effective governance through project plans, RAID management, milestone reviews, steering committees, executive reporting, and escalation paths. - Coordinate technical and operational work across engineering, architecture, product, sales, solution engineering, support, infrastructure, and deployment teams. - Contribute to presales planning, delivery estimates, statements of work, partner execution, implementation-risk reviews, and long-term adoption planning.

Requirements

- Extensive experience leading enterprise technical programs or complex technology implementations with multiple workstreams and stakeholders. - Proven ability to manage delivery from early planning through production and hypercare while maintaining accountability for business outcomes. - Strong understanding of integrations, infrastructure, environments, testing, deployment operations, security, compliance, and data-governance considerations. - Excellent executive communication, facilitation, prioritization, risk management, and escalation-resolution skills. - Ability to select and apply Agile, Waterfall, or hybrid methods according to customer needs and program complexity. - Demonstrated leadership in improving processes, creating repeatable delivery standards, and developing less-experienced program managers.

Nice to have

- Experience delivering enterprise AI, conversational technology, or similarly innovative platforms. - PMP, Scrum Master, Agile, or related certification. - Experience with systems integrators, global systems integrators, BPOs, or multi-region enterprise programs. - Interest in AI tooling, operational excellence, and scalable implementation practices.

Benefits and work setup

- Compensation is structured as on-target earnings with base and performance-based elements, plus equity; the listed salary range is $170,000–$210,000 USD. - The position is highly cross-functional and customer-facing, with a significant role in strengthening delivery governance and organizational capability.