Lead/Senior Solution Engineer CEE

Role overview A Lead/Senior Solution Engineer will guide enterprise prospects and customers through the technical journey of adopting a conversational AI platform for customer experience. The role spans discovery, solution design, validation through Proof of Value and Proof of Concept, and successful handover—operating at the intersection of technology and business in Central and Eastern Europe.

Responsibilities - Lead the technical aspects of the sales cycle, from discovery and solution design through validation engagements - Design scalable, enterprise-ready solutions tailored to customer needs and aligned with business goals - Translate complex technical capabilities into clear business value for technical and non-technical stakeholders - Partner closely with Enterprise Account Executives, co-owning accounts and supporting strategic sales initiatives in the territory - Represent the voice of the customer by feeding insights into Product and Engineering to shape the roadmap - Collaborate with Sales, Professional Services, Product, and global Solution Engineering teams to ensure a seamless customer journey

Requirements - 5+ years of experience as a Solution Engineer or similar customer-facing technical role within SaaS or enterprise technology - Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture - Experience supporting complex, multi-stakeholder enterprise sales cycles - Ability to translate technical concepts into business value and outcomes - Excellent communication and presentation skills with confidence in both technical and executive conversations - Structured, solution-oriented mindset with the ability to navigate ambiguity and high-pressure situations - Technical curiosity and interest in AI-driven products and customer experience - Native or bilingual German plus strong English skills

Nice to have - Familiarity with agentic AI products and enterprise customer experience platforms - Exposure to data protection standards such as GDPR and ISO 27001

Benefits and work setup The role supports customers across Central and Eastern Europe. Specific compensation figures were not provided in the source material.