Senior Product Manager, Provider Experience

Role overview

Guide product strategy and delivery for digital tools that help clinicians coordinate medical equipment and supply orders for patients receiving care at home. Working within a product team and across a broad healthcare network, you will improve provider workflows, increase adoption, and connect product outcomes to patient, customer, and business needs.

Responsibilities - Conduct research with customers and prospective partners, gather feedback, and use findings to shape product plans and roadmaps. - Break product work into release stages that deliver value quickly, and prioritize the team’s work around user outcomes and business goals. - Define success measures, analyze product performance, and use customer and usage data to guide decisions. - Align engineering, design, and other partners on strategy; create roadmaps and product briefs that clarify decisions. - Support product development through launch, tracking milestones and deliverables and establishing customer feedback loops. - Work with customer success, implementation, marketing, and operations to reduce onboarding and ordering friction and improve adoption.

Requirements - At least seven years of product management experience. - A record of advancing software products, making decisions amid ambiguity, and balancing strategic goals with practical delivery. - Strong analytical skills and the ability to use evidence and metrics to guide product choices. - Clear communication and collaborative leadership, including the ability to align stakeholders without relying on direct authority. - Empathy and curiosity when understanding clinicians’, customers’, and partners’ needs. - Based in the United States, legally authorized to work there without employer visa sponsorship, and willing to travel to customer sites or conferences about one to two times per quarter.

Nice to have - A degree or equivalent experience in a technical, scientific, or quantitative field. - Healthcare experience or familiarity with the complexity of healthcare systems. - Experience with EHR integrations, HL7, FHIR, or an early-stage company.

Benefits and work setup The role is remote-first, with access to a dedicated New York City office and coworking reimbursement options. Benefits include medical, dental, and vision coverage, employer HSA contributions, a 401(k), equity, and a potential annual company performance bonus of up to 15%. Additional offerings include flexible vacation, five extra summer Fridays, home-office and wellness support, a monthly internet stipend, and an annual learning and development stipend. The stated base salary band is $170,000–$220,000, depending on experience and level.