Senior Customer Success Engineer (with German)

Role overview Serve as a senior technical partner to enterprise customers adopting and operating secure access service edge (SASE) solutions. You will guide integrations into security and networking environments, help customers meet business and security goals, and coordinate technical support across customer and engineering teams. The role combines customer consulting, implementation guidance, troubleshooting, and advocacy for product improvements.

Responsibilities - Help customers deploy and operationalize SASE capabilities, integrating them into existing security and networking operations. - Advise on adoption plans, cloud security integrations, and governance or change management practices. - Act as a first point of contact for technical issues; prioritize requests and coordinate timely resolutions with engineering. - Identify risks to customer goals and work with account teams on mitigation or escalation plans. - Explain how product capabilities address customer needs to both technical teams and business leaders. - Share customer feedback with product teams and support improvements to the product roadmap.

Requirements - At least five years of relevant experience in technical support, consulting, pre-sales, post-sales, or a similar customer-facing role. - Fluency in German and English. - Strong knowledge of networking and security, including routing, VPN, IPsec, PKI, SSL, TCP/IP, and authentication protocols such as SAML, SSO, LDAP, and RADIUS. - Understanding of SASE architecture and experience with enterprise network design and troubleshooting across multi-vendor equipment. - Experience managing customer escalations, balancing expectations, and reaching workable resolutions. - Clear communication, consulting, and project management skills, including the ability to explain technical issues and business impact to varied audiences.

Nice to have - Experience with cloud access security broker (CASB) or data loss prevention (DLP) products. - Linux knowledge, including Bash and Python scripting.

Benefits and work setup - Remote role with collaboration across geographies. - Scheduled and occasional unscheduled after-hours availability is required.