Supervisor Endpoint Services

Role overview Lead endpoint engineering and service delivery across a geographically distributed enterprise, overseeing Windows, Apple, and Android environments. You will guide a specialist team, set platform direction, and work with security and IT partners to keep devices dependable, secure, compliant, and easy to use.

Responsibilities - Set endpoint roadmaps, standards, and governance, balancing business priorities, security needs, technology value, and operating costs. - Guide architecture and lifecycle management for endpoint platforms, including Intune, Entra ID, Ivanti, device provisioning, application deployment, updates, and retirement. - Oversee packaging, testing, deployment, patching, and automation; use telemetry and incident trends to detect drift and reliability risks. - Coordinate risk-based vulnerability remediation, security baselines, audit evidence, and corrective plans with Information Security. - Define service measures for device health, compliance, patching, and reliability; lead root cause analysis and preventive fixes. - Supervise, coach, and develop endpoint engineers, while coordinating priorities with infrastructure, identity, network, cloud, IT service management, applications, procurement, and business teams.

Requirements - Bachelor’s degree in computer science, information technology, systems administration, engineering, or a related area. - At least 5 years of enterprise endpoint engineering and management experience. - Experience leading or coaching endpoint teams and developing roadmaps, automation, vulnerability remediation, and compliance in hybrid or cloud environments. - Relevant Microsoft endpoint, Microsoft 365, or IT service management certification, or equivalent demonstrated experience. - Hands-on knowledge of endpoint lifecycle engineering across Windows and mobile platforms, patching, and application deployment. - Fluent English and Spanish, with strong analytical, collaboration, and problem-solving skills.

Nice to have - Experience with Intune, Autopilot, Entra ID, Ivanti Neurons, Patch My PC, PowerShell, Microsoft Graph API, or Power Automate. - Microsoft 365 Enterprise Administrator, Entra ID Administrator, Intune Administrator, or CompTIA Security+ certification.

Benefits and work setup Hybrid work arrangement. Compensation includes base pay and bonus; benefits include medical, dental, vision, 401(k), paid time off, and tuition reimbursement. Medical and dental coverage begins the first day of the month after 30 days of service. Professional growth opportunities are available.