Sr. Implementation Program Manager - Utah

Role overview Lead complex customer implementations from the post-sale kickoff through launch, stabilization, and handoff. You will manage several customer-facing programs, balancing delivery controls with readiness, adoption, and long-term customer value across enterprise, multi-site, or higher-risk deployments.

Responsibilities - Turn customer requirements and the sold solution into an agreed plan with scope, milestones, owners, dependencies, decision rights, and completion criteria. - Coordinate customer leaders and internal teams across sales, engineering, service, and operations; maintain implementation specifications and integrated plans. - Track schedules, budgets, prerequisites, risks, issues, and dependencies across concurrent implementations, escalating concerns with recommended actions. - Prepare facilities, processes, staffing, systems, materials, and training for launch; lead readiness reviews, acceptance testing, and go/no-go decisions. - Oversee launch and early stabilization, then document acceptance, adoption, outstanding risks, and accountable owners for the ongoing support handoff. - Complete closeout reviews and use lessons and root-cause findings to improve future delivery practices.

Requirements - Bachelor’s degree in business, engineering, or a related area, or equivalent practical experience. - At least five years managing complex customer-facing projects or programs with multiple priorities. - Proven ability to build customer trust, manage change and conflict, and influence senior stakeholders and matrixed teams. - Technical fluency across hardware, software, integrations, and customer operations, with the ability to learn complex solutions. - Strong written and executive communication, judgment, analytical problem-solving, and ownership of outcomes.

Nice to have - A master’s degree in business, engineering, organizational change, or a related field.

Benefits and work setup - Utah-based role; the listing describes medical, dental, and vision coverage, retirement savings plan, paid time off, health and flexible spending accounts, life and disability insurance, optional supplemental coverage, and an employee assistance program.