Director, Technology Business Operations

Role overview A consumer health hardware company is hiring a Director-level leader to build and run the IT organization's strategic planning, prioritization, and financial governance function from the ground up. The role supports a roughly 70-person IT organization that oversees about 300 applications and a technology budget in the upper tens of millions of dollars, replacing work that currently happens informally at the leadership level. This is a hybrid position based out of a San Francisco office.

Responsibilities - Own the strategic layer for IT — value-based planning, prioritization, and governance — without absorbing architecture, delivery, data, cloud, or AI enablement ownership - Stand up an annual planning cycle, a multi-year technology plan, and the business cases that justify funding order - Manage a contractor bridge (Portfolio Manager, Analyst) and later hire, lead, and develop a small target-state team of 2–3 FTEs - Build a shared, visible prioritization and governance model so decisions are not made informally or re-litigated team by team - Partner with FP&A on cost-center modeling, contractor versus FTE spend, named application ownership, forecast inputs, and a consolidated view of total IT spend and renewal exposure - Own procurement, contracts, renewal management, and an application inventory with a named service owner per app - Run IT's executive operating cadence — all-hands meetings, monthly updates, quarterly roadmap reviews, leadership team meetings, and business reviews — as a system that runs without last-minute assembly

Requirements - 12+ years of IT experience including 4+ years leading IT strategy for a fast-growing company - Familiarity with Technology Business Management (TBM) or a comparable technology operating model for governing spend, portfolio, and value - Track record partnering with FP&A, Procurement/Legal, Enterprise Architecture, and cross-functional stakeholders without owning their processes - Executive-level communication skills, since the role controls how the IT department presents itself upward and outward - Demonstrated ability to build strategic planning, financial, and governance processes from scratch in a cross-functional environment - Comfort operating as the hands-on sole builder before transitioning into manager of a small team - Daily use of LLM assistants for research, drafting, analysis, and problem-solving, with judgment about when AI is and is not the right tool

Nice to have - Experience identifying which recurring IT operations processes (renewal tracking, planning-artifact assembly, spend consolidation, reporting) should shift from manual to AI-assisted work and embedding that into team workflows

Benefits and work setup - Competitive salary and equity packages, with US pay bands by geographic tier ranging from approximately $164,900 to $236,000 depending on region - Health, dental, vision insurance plus mental health resources - 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off - Paid sick leave and parental leave - A wearable health-tracking device for personal use plus employee discounts for friends and family - Hybrid schedule based in San Francisco - Candidates must not reside in AK, DE, IA, MS, NE, SD, WV, or WI