Senior Technical Writer (Remote)

Role overview

A senior individual contributor role for an experienced technical writer to own customer- and developer-facing documentation for a B2B SaaS platform. The position emphasizes building and running AI-assisted workflows that streamline how source material is collected, drafted, and published, while partnering closely with Product, Engineering, and Design teams.

Responsibilities

- Draft, edit, and publish accurate, well-structured product documentation on a reliable cadence in collaboration with Product teams. - Own and continuously improve an AI-assisted workflow for collecting source material, drafting, and preparing content for publication. - Maintain navigable information architecture, terminology, and content structure that reduces friction for users. - Build reusable resources such as style guides, templates, and contribution workflows that enable others to author content at scale. - Collaborate with product managers, engineers, product marketing, and support to ensure content reflects new features and changes accurately. - Identify documentation and process gaps and propose improvements, including additional automation opportunities.

Requirements

- 5+ years of experience as a technical writer or in a technical support role with a writing component, ideally in B2B SaaS. - Excellent written and verbal communication skills with strong attention to consistency and quality. - Demonstrated experience building or improving repeatable processes and scalable content workflows. - Solid understanding of knowledge base tools, content management systems, style guides, and content standards. - Proactive, ownership-driven mindset with the ability to navigate ambiguity and drive solutions to resolution.

Nice to have

- Domain knowledge of Governance, Risk, and Compliance (GRC) or related areas. - Hands-on experience or strong interest in using AI tools to improve writing and content workflows. - Familiarity with Agile or Scrum methodologies. - Familiarity with HTML and CSS.

Benefits and work setup

- Remote position. - Background check required for finalists.