IT & Security Support Analyst

Role overview

Support day-to-day IT operations and security practices for a distributed workforce. You will help manage devices, user access, and security processes while resolving routine technical issues and learning from experienced security colleagues. The role is suited to someone early in an IT or security career who wants hands-on exposure to compliance and cloud security.

Responsibilities

- Assist with endpoint security tools and the rollout of security policies and procedures. - Help maintain audit evidence and compliance documentation, and support internal security reviews. - Monitor access and help enforce security controls; participate in incident response activities as needed. - Set up accounts and workstations for new team members and remove access during offboarding. - Troubleshoot common IT and security issues for remote employees, maintain asset records, and document configurations. - Contribute to basic scripting, integrations, automations, and internal security awareness efforts.

Requirements

- One to three years of experience in IT support, help desk, systems administration, security analysis, or a related area. - Basic familiarity with cloud services such as AWS or Google Workspace and with security tools. - Some experience administering IT systems, endpoint protection, or identity and access management. - Awareness of security best practices and interest in learning about SOC 2, ISO 27001, and other compliance frameworks. - Familiarity with security and configuration controls for AI tools. - Strong problem-solving and communication skills, with the ability to support colleagues in a remote-first environment.

Nice to have

- Experience with device management platforms such as Jamf or Intune. - Understanding of networking basics, including firewalls, VPNs, and DNS. - Entry-level IT or security certifications, or exposure to SIEM, endpoint detection, or vulnerability scanning tools.

Benefits and work setup

- Fully remote work, flexible time off, medical insurance, and a monthly coworking stipend. - Up to $500 in home-office equipment support and access to learning and development opportunities. - Paid caregiver leave, a one-time baby bonus, and opportunities to meet teammates at gatherings around the world.