Site Reliability Engineering Manager

Role overview

Lead an SRE team responsible for reliable, secure deployments and production operations across customer-managed and AWS environments. The work combines people leadership and delivery planning with enough technical judgment to guide infrastructure, observability, automation, and application reliability efforts. Regular on-site work at customer locations is required, along with an active Secret clearance.

Responsibilities

- Hire, coach, and develop engineers; set expectations, manage performance, and build team capability and coverage. - Plan capacity and sequence operational support and engineering work as demand and priorities change. - Coordinate delivery, dependencies, risks, and commitments with platform, application, security, and customer-facing teams. - Set reliability priorities using customer needs, production signals, incidents, and operational risks; protect time for lasting improvements. - Establish deployment readiness, support ownership, and escalation paths for releases and customer environments. - Guide incident response and escalations, enabling engineers to lead technical work while coordinating with stakeholders.

Requirements

- Experience managing and developing engineering teams, setting priorities, and handling shifting workloads. - Practical experience operating production systems and guiding engineers across infrastructure, automation, and application reliability. - Working knowledge of infrastructure as code and scripting; Kubernetes operations; CI/CD and safe releases; and AWS or customer-managed infrastructure. - Familiarity with monitoring, logging, alerting, networking, and secure configuration. - Clear communication and coordination skills, including explaining constraints and negotiating scope and timelines. - Active Secret security clearance and ability to work regularly on-site at customer locations.

Nice to have

- Experience with mission-critical deployments, DoD or classified environments, or air-gapped systems; familiarity with RMF, STIGs, or ICD 503. - Experience with SLOs, SLIs, error budgets, GitOps, virtualization, or application development. - Relevant cloud or Kubernetes certifications, or an approved DoD security credential (or ability to obtain one within three months).