Senior Manager, Mission Success, Air Force

Role overview Lead the success and growth of a portfolio of military and government customers using planning and coordination software. This senior customer-facing role combines executive relationship management, adoption strategy, account growth, and leadership of a team supporting complex defense organizations.

Responsibilities - Set portfolio strategy and align internal teams with customer objectives and organizational priorities. - Build and maintain relationships with users, senior military leaders, and civilian executives. - Lead, mentor, and allocate work across a team of engagement managers; set priorities and manage performance. - Turn customer needs and operational challenges into product feedback, coordinating with product and engineering teams. - Develop adoption, retention, renewal, and expansion strategies across accounts. - Coordinate customer requirements, incidents, and escalations, including technical issues and software deployment in classified environments. - Engage allies and partners to identify opportunities for broader adoption.

Requirements - Extensive experience in large military or government organizations and credibility with senior military and civilian leadership. - Background in military service or professional military education, with experience in large-scale staff planning and understanding of defense operations. - Experience leading customer-facing teams, complex accounts, or multi-stakeholder strategic initiatives. - Ability to develop account growth plans, manage renewals, and work with contracting and budget officials. - Strong communication, executive presence, organizational leadership, and technical aptitude. - Current Top Secret clearance with SCI eligibility and ability to access defense facilities.

Nice to have - Familiarity with defense organizational structures, planning processes, command relationships, and cross-service coordination. - Experience influencing technology adoption in government and translating product impact into commercial outcomes. - Experience developing team members, managing resources, and establishing accountability across a portfolio.