Product Operations Manager

Role overview Own the operating systems that help a deployed software product meet customer needs and ship reliably. This hands-on role connects customer feedback, product decisions, engineering work, infrastructure, and go-to-market activity, building practical processes, data tools, and automations to support releases in high-stakes environments.

Responsibilities - Establish customer feedback channels and product measures, such as feature usage and satisfaction, and turn findings into roadmap input. - Build dashboards for leadership, support, and engineering, with automated checks that help keep reporting accurate. - Manage bug intake, triage, severity, resolution targets, and review cadence; help drive customer-impacting issues to resolution. - Define release criteria, approvals, feature-flag practices, rollback triggers, and release communications across staged launches. - Coordinate launch, beta, and early-access programs with product marketing and go-to-market teams, and communicate plans across the organization. - Use measures such as resolution time, regression rate, and recovery time to identify operational improvements; build AI agents and automations for repeatable workflows.

Requirements - Bachelor’s degree or equivalent experience, plus at least three years in product operations, product management, technical program management, or release management in B2B software. - Active SECRET clearance or higher, and willingness to travel domestically or internationally as needed. - Experience creating new processes and scaling them, along with strong data skills using SQL or similar tools, dashboards, or product analytics. - Practical experience using prompts, agents, or automation to improve workflows. - Working knowledge of staged releases, feature flags, rollback procedures, release notes, bug tracking, severity levels, and resolution targets. - Experience with tools such as Jira, Confluence, Linear, GitHub, Slack, and Notion, or equivalents; strong written and verbal communication.

Nice to have - Military, government, or national security experience; familiarity with STIGs, POA&Ms, ATO processes, or secure and air-gapped deployments. - Experience with telemetry, observability, service quality measures, APIs, MCP, scripting, tool migrations, or setting shared processes across teams.

Benefits and work setup The role is part of a distributed organization, with some team members working remotely and others alongside customers in operational settings.