Implementation Manager

Role overview

Guide customers through complex implementations of a restaurant technology platform, helping them connect products with their existing systems and achieve their business goals. The role combines customer relationship management, technical problem solving, project oversight, and collaboration with teams across product, support, and engineering. This position is fully remote within the UK.

Responsibilities

- Manage a portfolio of implementation projects with varied technical needs and changing objectives, keeping delivery on track. - Advise customers on product capabilities, integration approaches, and practices suited to their technical environments. - Troubleshoot implementation issues, resolve them where possible, and coordinate escalations through to resolution. - Work with product and partner teams on integration developments, product updates, and customer feedback. - Identify opportunities to improve implementation processes, customer experience, and internal efficiency. - Support technical discovery for prospective customers and contribute to service work when needed.

Requirements

- At least five years in customer relationship management, project or account management, or integration implementation. - A track record of delivering strong customer experiences and advocating for customer needs. - Familiarity with project management practices and the ability to manage deadlines with internal teams and external partners. - Strong problem-solving skills, including the ability to explain technical issues and their resolution clearly. - Ability to understand technical details of varying complexity and apply them to project goals.

Nice to have

- Experience with Asana, Jira, Salesforce, Google Workspace, or Zendesk.

Benefits and work setup

- Fully remote work from anywhere in the UK. - Occasional travel may be required, along with availability for after-hours, weekend, or non-standard shifts when business needs call for it.