Client Success Manager, Enterprise (Temp to Perm)

Role overview Own the success and growth of a portfolio of strategic enterprise customers, helping complex organizations achieve measurable outcomes throughout their relationship with the product. The role combines executive partnership, customer planning, adoption and renewal leadership, and thoughtful use of AI tools to improve insight and efficiency while keeping customer relationships central.

Responsibilities - Manage customer retention, renewals, and expansion across enterprise accounts with complex structures and senior stakeholders. - Build relationships with executive sponsors and advise customers across the lifecycle, from onboarding through long-term adoption. - Create success plans tied to customer objectives, adoption milestones, and business goals; lead business reviews that connect usage to impact and return on investment. - Use customer-success platforms and data to monitor account health, identify churn risks, recommend actions, and find growth opportunities. - Coordinate renewal planning with Sales and partner with Product, Engineering, Services, and Support to resolve issues and represent customer needs. - Turn customer feedback and account analysis into recommendations for product, positioning, and go-to-market improvements. - Use AI tools and agents for research, meeting preparation, account planning, and workflow automation, checking outputs against customer context and sound judgment.

Requirements - At least six years in customer success, strategic account management, or enterprise account management in a SaaS environment. - Demonstrated success managing complex enterprise customers and senior stakeholders over long customer lifecycles. - Confidence influencing C-level decision makers and communicating clearly with executives. - Experience driving adoption, retention, renewals, expansion, and measurable customer outcomes in a recurring-revenue business. - Skill in preparing executive business reviews, strategic account plans, success frameworks, and long-term roadmaps. - Familiarity with customer-success platforms and CRM tools such as Gainsight, Salesforce, or similar. - Hands-on AI fluency, analytical ability, and strong organization, prioritization, and program-management skills. - Collaborative, adaptable, and curious, with an interest in emerging AI capabilities.

Benefits and work setup - The role is described as temporary-to-permanent. The source also describes a technology-forward, accountability-focused environment and globally offered benefits, without specifying individual benefits.