Technical Integration Manager (APAC/Remote)

Role overview

A Technical Integration Manager role owning the technical customer layer behind enterprise API integrations across the APAC region, from implementation through launch and ongoing optimization. The position works directly with major API customers while staying close to Product and Engineering, shaping how technical integration and support scale as the customer base grows in complexity across the global travel ecosystem.

Responsibilities

- Own the technical integration and support layer for APAC enterprise API customers from scratch - Help large API customers move efficiently from signed deal through live, scaling integration - Diagnose whether customer issues stem from product gaps, integration problems, configuration issues, documentation gaps, or misunderstandings - Convert repeated customer pain points into clear, actionable feedback for Product and Engineering - Make technical onboarding and support more repeatable without sacrificing speed or trust - Translate technical problems clearly across engineers, product managers, account managers, and customer stakeholders

Requirements

- Strong experience with APIs, technical integrations, and modern software products - Track record owning technical relationships with enterprise customers across implementation, launch, and optimization - Experience working closely with customers on technical troubleshooting, onboarding, pre-sales, post-sales, or integration support - Ability to explain technical problems clearly to both engineering and non-engineering audiences - Judgment to know when to troubleshoot, push back, escalate, or route issues into Product - Ownership mindset and adaptability to build a function while executing the work directly

Nice to have

- Comfort operating in a fast-moving, low-process, high-trust environment - Background building structure and repeatability without slowing delivery pace - Remote work experience based in the APAC region