Senior Product Manager, Customer Operations

Role overview

Own the product and business outcomes for customer operations, focusing on the internal systems that help support teams resolve issues and keep bookings fulfilled. The work combines product strategy, operational analysis and close engineering partnership, with direct accountability for fulfillment, incident volume and cost-to-serve.

Responsibilities

- Set goals and priorities for the customer-operations product area, then guide the team’s delivery against them. - Identify ways to improve booking fulfillment and reduce support incidents without matching increases in staffing or cost. - Find opportunities to speed up issue resolution through better internal tools, fewer manual steps and fewer handoffs. - Evaluate investment choices through their expected operational and financial impact. - Work closely with engineering on technically complex systems and make informed product trade-offs. - Help shape product practices and the broader product organization as it develops.

Requirements

- Several years of end-to-end ownership of a product or business area, with outcomes you can demonstrate. - Understanding of operations, customer support or internal-tooling economics, including efficiency and cost-to-serve trade-offs. - Ability to investigate operational systems in depth and translate what you learn into product decisions. - Experience working closely with engineering on complex products. - Confidence driving results in high-pressure, ambiguous settings with substantial autonomy. - Willingness to engage deeply with operational details and financial performance.

Nice to have

- Experience in travel is not required; operational or internal-tooling expertise is especially relevant. - Meaningful equity is offered, with the opportunity for value tied to future company milestones.

Benefits and work setup

- Remote across the EU, or hybrid from Barcelona, Palma, Dublin or London. - A fast-moving environment with broad decision-making scope and a direct connection between product outcomes and business performance.