Customer Happiness Representative (Remote, Seasonal, Part-Time)

Role overview Join the customer experience team for a seasonal, remote, part-time role supporting families of children enrolled in a STEM enrichment program. The position centers on warm, responsive communication across email, phone, and chat, helping caregivers resolve questions and feel supported throughout their enrollment. The work is mission-driven, focused on building trust with parents during a busy summer season.

Responsibilities - Respond to parent inquiries by email, phone, and chat, resolving concerns promptly and professionally - Build ongoing relationships with families, anticipating needs to maintain high satisfaction - Conduct outreach and follow-ups to provide personalized support and keep families engaged - Keep accurate records of customer interactions and track feedback to surface improvement areas - Collaborate with cross-functional teammates to address parent needs and refine service processes - Contribute to special projects such as research or internal tools that strengthen the customer support function

Requirements - Excellent written and verbal communication skills, with an empathetic, problem-solving mindset - Ability to build long-term relationships and proactively improve how work happens - Driven to create impact and accountable to commitments - Positive, solution-oriented attitude with openness to feedback and continuous learning - Comfortable working as part of a team that values empathy, compassion, and shared ownership

Nice to have - Prior customer service or customer success experience in education, camps, or family-facing programs - Comfort handling nuanced questions about refunds, scheduling, and family-specific circumstances

Benefits and work setup - Fully remote, seasonal, part-time position - 10 to 30 hours per week, with weekend partial availability preferred - Compensation of $20 per hour