Technical Customer Engineer II

Role overview A customer-facing field engineering position that combines hands-on equipment support with pre-sales technical expertise. The role involves installing, maintaining, and troubleshooting specialized equipment at customer sites while also providing product demonstrations, training, and application guidance. The position reports into a multidisciplinary environment spanning technical support, sales, and product business units, with significant time spent on customer premises.

Responsibilities - Install, set up, maintain, and troubleshoot equipment and systems at customer locations, including diagnosing complex mechanical, electrical, or automation issues. - Deliver in-depth product demonstrations, prepare equipment for trade shows, and support sales presentations to showcase capabilities. - Conduct technical training sessions both internally and externally in coordination with product business unit teams. - Gather customer requirements, perform testing, and provide structured feedback to the R&D team for product improvement and new development. - Monitor competitor and industry technical developments, tabulate data on dispensing or related processes, and write clear test reports for internal and external audiences. - Support cross-functional coordination with sales, marketing, and partner entities, taking on additional projects as required.

Requirements - Bachelor's degree or above in Mechanical, Electrical, Electronics, Mechatronics, or Automation Engineering, or a related discipline; fresh graduates are welcome to apply. - Internship, project, lab, or hands-on experience with semiconductor equipment, automation, electronics, mechanical systems, or dispensing technology is preferred. - Foundational understanding of mechanical, electrical, electronic, or automation systems, with willingness to learn new software tools. - Basic to good English communication skills for working with overseas colleagues and customers. - Strong analytical, problem-solving, and interpersonal abilities, with a self-motivated, team-oriented mindset. - Willingness to travel and work on customer sites, with travel estimated at around 70%.

Nice to have - Prior exposure to semiconductor, SMT, electronics, or automation industries. - Experience in a multinational or customer-facing environment.