Application Field Service Engineer

Role overview

Support customers throughout the lifecycle of complex equipment and systems, from demonstrations and material evaluations to installation, training, maintenance, and repair. The work combines hands-on field service with customer communication and technical troubleshooting, alongside internal support duties when you are not traveling.

Responsibilities

- Demonstrate equipment and evaluate materials for prospective and current customers. - Install equipment at customer sites and service or repair systems across different products and markets. - Check equipment operation and approve its operational quality. - Train customers to operate and maintain equipment. - Provide phone-based customer support and use a CRM system when not traveling. - Potentially serve as the primary technical support contact for assigned customer accounts.

Requirements

- Technical degree in mechanical or electrical engineering, or equivalent. - At least three years of related experience. - Exposure to printed circuit board and semiconductor packaging industries. - Willingness and ability to travel domestically and internationally; travel may reach 75%. - Strong troubleshooting and analytical skills, with the ability to work independently. - Clear customer communication skills and sound judgment when working within established procedures.

Nice to have

- Experience supporting complex equipment in electronics manufacturing environments. - Motivation to contribute to an inclusive, collaborative workplace.