Service Engineer Chromatographie (m/w/d)

Role overview Maintain the reliable operation of chromatography equipment at a customer site in northwestern Switzerland. You will install, service, repair, and qualify analytical instruments from multiple manufacturers, while documenting work in line with the customer’s quality system and applicable GxP requirements. The position combines independent field service with close coordination among customer quality staff and internal service and account teams.

Responsibilities - Install, maintain, repair, and qualify HPLC, UHPLC, and GC instruments at the customer site. - Plan and complete preventive maintenance and requalification tasks in the customer’s maintenance management system, keeping work on schedule. - Troubleshoot instrument issues and record service visits, faults, and corrective work in the relevant systems. - Prepare qualification documentation that meets customer specifications and GMP requirements, coordinating with quality assurance. - Advise the customer on software updates, equipment upgrades, qualification, process improvements, and repair-versus-replacement decisions. - Manage spare parts, tools, and test equipment, including keeping calibration current, and coordinate with service, account, sales, operations, and customer care colleagues.

Requirements - Degree in a scientific or technical discipline, preferably chemistry, analytical chemistry, chemical engineering, or electrical engineering; alternatively, relevant Swiss vocational laboratory or technical qualifications. - Experience working in a GxP-regulated environment. - Organized, independent, and efficient working style, with strong customer focus and practical problem-solving skills. - Strong teamwork and communication abilities. - Very good spoken and written German and English. - Valid Swiss work authorization, a category B driver’s license, and willingness to travel to other customer sites.

Nice to have Several years in technical customer service or as a laboratory professional using software-driven LC/GC systems. Familiarity with chromatography data systems such as Empower, Chromeleon, or OpenLab, and good MS Office skills.

Benefits and work setup The role is based remotely in Switzerland but involves on-site service at customer locations. The package includes a company car for private use, performance-based compensation, social benefits, and individual development and career opportunities.