Product Manager, Operations

Role overview

Serve as the first dedicated product manager for a virtual clinical care platform, setting priorities for what to build and how to measure whether it works. You will work closely with operations, care teams, providers, and engineering to improve patient follow-through, make provider workflows more efficient, and reduce administrative effort through thoughtful automation. The work spans patient, provider, partner, and internal tools.

Responsibilities

- Build and maintain a roadmap that weighs patient experience, follow-up visits, provider capacity, and business outcomes. - Spend time with support staff, care navigators, and clinicians to identify and size problems using observations, feedback, and product metrics. - Prototype ideas, test them with users, refine requirements, and give engineering clear problems to solve. - Improve the journey from onboarding to follow-up, including scheduling, documentation, orders, referrals, and handoffs. - Find useful opportunities for AI and automation, evaluate them with the technical team, and keep human review involved where care decisions are affected. - Support launches with training and follow-up, then use data to assess adoption and results.

Requirements

- At least four years in product management, including two or more years at a high-growth startup with a small team. - Evidence of improving user or operator behavior through better retention, engagement, or efficiency. - Strong prioritization and a habit of testing ideas quickly. - Experience partnering with frontline operations or support teams, using data and customer feedback, and training users on launches. - Ability to work across product, operations, engineering, and clinical teams; comfortable using AI tools to prototype. - Clear communication, initiative, and the ability to build trust and follow work through to outcomes.

Nice to have

- Experience in healthcare technology or another regulated, high-stakes field. - Experience launching AI features with human review and quality evaluation, or establishing product processes from scratch.

Benefits and work setup

The stated annual salary range is $130,000–$150,000. The role also includes equity and benefits.