Remote job
Salesforce Solution Architect, Experience Cloud
Job details
About this role
Role overview
Lead the design of Salesforce solutions that support customer and partner experiences. You’ll advise clients, turn business goals into a practical platform strategy, and guide architecture from requirements through detailed design, while helping teams make effective use of CRM capabilities.
Responsibilities - Advise clients on industry practices and serve as a Salesforce platform expert. - Gather requirements and translate business needs into well-architected solutions. - Develop platform strategies and roadmaps that balance immediate improvements with longer-term objectives. - Design solutions using Experience Cloud, Service Cloud, Knowledge, and related Salesforce capabilities. - Contribute to detailed design specifications, infrastructure decisions, and project plans. - Coach and mentor technical and functional colleagues, and stay current with platform developments.
Requirements - Significant experience in business process work, technical consulting, or enterprise architecture. - At least three years of CRM experience; Salesforce experience is preferred. - Track record designing and improving business processes and integrating across separate systems. - Understanding of foundational user experience principles. - Strong written and spoken communication skills, plus willingness to learn new technologies.
Nice to have - Solution architecture experience with Salesforce Experience Cloud. - Salesforce Service Cloud or Experience Cloud certifications. - Familiarity with diagramming tools such as Lucidchart. - Experience collaborating with designers using sitemaps, detailed mockups, or prototypes. - Experience designing or developing custom web components.
Benefits and work setup
Remote work is available, alongside in-person work from a headquarters or regional hub. Some assignments may involve travel of up to 25%. The work environment emphasizes flexible scheduling and team collaboration. Compensation varies by location and experience; listed annual base ranges span $87,400–$266,300 across the specified US locations.