AWS Project Manager

Role overview Manage end-to-end delivery of cloud contact center, conversational AI, and agentic solutions for mid-market and enterprise customers. You will serve as the day-to-day client lead, coordinating consulting and technical teams from requirements and planning through launch, while keeping delivery aligned with business outcomes, scope, schedule, and budget.

Responsibilities - Plan and lead project lifecycles, including contact center implementations, migrations, and AI-enabled solutions built around Amazon Connect and related cloud services. - Track project finances, scope, changes, timelines, dependencies, milestones, and risks; communicate progress and emerging issues through regular meetings and status reports. - Establish success measures, roles, decision rights, and stakeholder expectations with clients at kickoff, then track outcomes through delivery. - Work with solution and technical architects to turn business needs into traceable requirements and user stories with clear acceptance criteria. - Coordinate design, pilot, user acceptance testing, training, production cutover, and post-launch support. - Align client teams, architects, developers, QA, DevOps, cloud-provider teams, and vendors; support Agile ceremonies and delivery as needed.

Requirements - At least five years of project management experience in contact center environments, including CCaaS implementations. - At least two years as a project manager or Scrum leader on Amazon Connect implementations. - Experience overseeing AI solution design and implementation in contact center settings. - Professional services or consulting experience, including estimation and work-order or change-order contracting. - Ability to facilitate requirements sessions, shape user stories, and present functional material directly to clients. - Experience with Agile and hybrid project approaches, plus a current AWS Certified Cloud Practitioner or Solutions Architect certification.

Nice to have - Familiarity with contact center capabilities such as IVR, voice, chat, SMS, routing, integrations, and reporting. - Hands-on agentic AI delivery experience and familiarity with Jira, Smartsheet, or comparable project tools. - A blended background in architecture, product ownership, consulting, or business analysis.

Benefits and work setup The role supports remote and in-person work, with travel of up to 25% for some positions. The source describes flexible scheduling and team collaboration across distributed locations.