eCW Business Systems Analyst

Role overview Own analysis and improvement of electronic health record and practice management workflows in an ambulatory care setting. You’ll connect clinical, administrative, billing, and technical teams, turning their needs into system changes that support day-to-day operations and revenue cycle work.

Responsibilities - Gather requirements from clinicians, front-office staff, billing teams, and IT; document workflows and functional specifications. - Configure and improve system modules, forms, templates, order sets, reports, and related workflows. - Investigate issues, coordinate fixes, and support upgrades, patches, and new features. - Prepare test scripts and lead user acceptance testing before changes go live. - Help users adopt effective workflows through training and ongoing support. - Support reporting and operational metrics while keeping system changes aligned with privacy rules and organizational policies.

Requirements - At least three years in a business systems, clinical systems, or healthcare IT analyst role. - Hands-on experience with eClinicalWorks EHR or practice management systems. - Knowledge of clinical workflows or ambulatory practice operations, along with experience gathering requirements and supporting system enhancements. - Familiarity with EHR configuration, testing, issue resolution, and end-user support. - Understanding of HIPAA and healthcare data privacy requirements. - Strong analytical, communication, and cross-functional collaboration skills; proficiency with Microsoft Office tools such as Excel, Visio, PowerPoint, and Word.

Nice to have Experience with eClinicalWorks implementations, upgrades, or migrations; revenue cycle processes; SQL, dashboards, or healthcare analytics; HL7, APIs, or lab interfaces; and patient portals, telehealth, referrals, or care coordination. eClinicalWorks training or certification and experience in a physician group or multispecialty practice are also valued.