Software Engineer - Customer Service Platform

Role overview The position is a full stack engineering role embedded within a Customer Service Platform team. The team's mission is to deliver a next-generation help center experience that reshapes how users find answers and resolve issues on their own. The work spans both client-facing interfaces and the backend systems that surface and serve support content at scale.

Responsibilities - Design, build, and ship full stack features for the help center product, from UI components through API and data layers. - Develop and maintain the frontend surfaces that present articles, search results, and guided support flows to end users. - Build and evolve backend services that handle content retrieval, personalization signals, and traffic from the help center surface. - Partner with product managers, designers, and customer service stakeholders to translate support pain points into product improvements. - Contribute to architectural discussions about how a next-generation platform should be structured, instrumented, and operated. - Participate in code review, testing, and operational readiness to keep customer-facing tooling reliable.

Requirements - Hands-on experience as a full stack engineer working across both frontend and backend codebases. - Proficiency with modern web frameworks and languages suitable for building interactive customer-facing experiences. - Comfort designing and consuming RESTful or similar service interfaces between UI and backend components. - A product-minded approach with attention to usability, performance, and the customer support journey. - Ability to collaborate across disciplines including design, product, and operations. - Solid fundamentals in software design, testing, and debugging.

Nice to have - Experience building knowledge bases, search, or content management systems. - Familiarity with customer support workflows, ticketing systems, or self-service patterns. - Exposure to large-scale web platforms serving high-volume consumer traffic.