Product Discovery Manager

Role overview

This manager leads customer and market discovery to help determine which product opportunities deserve further investment. The role turns uncertain business questions into focused research, gathers evidence about customer needs and workflows, and translates findings into recommendations for product direction. Close partnership with product, design, technology, commercial, and business teams helps ensure decisions reflect customer evidence and business context.

Responsibilities - Define research questions, hypotheses, audiences, and evidence criteria for product and business opportunities. - Recruit and engage customers, users, buyers, experts, and other relevant participants. - Conduct interviews, workflow observations, concept tests, and other qualitative or quantitative research suited to each question. - Synthesize research into themes, Jobs to Be Done, opportunity areas, product requirements, and recommendations. - Create and test concepts, prototypes, or workflows to learn quickly and reduce uncertainty. - Recommend whether opportunities should proceed, change direction, or stop based on the evidence gathered. - Work with cross-functional stakeholders to connect findings to product strategy and development priorities. - Build reusable discovery practices, research repositories, templates, and documentation, and communicate conclusions clearly.

Requirements - Bachelor’s degree in a relevant field such as business, design, human-computer interaction, psychology, sociology, marketing, research, or product management, or an equivalent combination of education and experience. - At least five years of experience in product discovery, user research, product management or design, customer research, innovation, or a related discipline. - Experience independently planning and conducting customer or user research and turning findings into actionable recommendations. - Ability to assess ambiguous opportunities and use evidence to influence product or business decisions. - Experience working across product, design, technology, commercial, or business functions. - Skills in research, feedback analysis, critical thinking, and strategic decision-making.

Nice to have - Advanced degree or professional training in user experience research, product management, design, or customer research. - Experience developing and testing prototypes or exploring new products, services, or business opportunities. - Familiarity with UX/UI design tools such as Figma or Adobe XD.

Benefits and work setup - Listed compensation range: $140,000–$150,000. - Benefits include medical, dental, and vision coverage; HSA and FSA options; paid time off; retirement and student-loan repayment programs; tuition reimbursement; incentive pay; disability and life insurance; employee assistance; and wellness programs.