Automation Engineer (Customer Service)

Role overview Join a newly formed automation team focused on eliminating repetitive manual work inside a high-volume customer service organization. The role centers on designing and shipping scalable, maintainable automation — including LLM-powered agents and self-service flows — that handle quota requests, billing operations, and ticket triage at growing scale.

Responsibilities - Build agents and scripts that automate quota request processing, the largest single category of manual work in the queue. - Develop self-service flows for billing and data-subject requests, including payment method updates, account deletion, marketing opt-out, and invoice retrieval. - Build and maintain LLM-powered agents that assist support engineers with complex tickets in real time. - Develop workflow automations (N8N) for customer notifications and other event-driven processes. - Integrate solutions with Jira API, billing API, and other internal systems. - Contribute to tooling that supports planned cluster operations, including Terraform-based runbooks. - Maintain and improve existing automation as ticket volumes continue to grow.

Requirements - 3+ years of software engineering experience focused on automation, backend development, or system integrations. - Strong Python skills. - Hands-on experience working with REST APIs and integrating external systems. - Practical experience with LLM APIs or building AI agents. - Understanding of how to build reliable, maintainable automation systems. - Working proficiency in English.

Nice to have - Experience with N8N, Temporal, or similar workflow automation tools. - Familiarity with the Jira API or other ticketing systems. - Experience with Terraform or cloud infrastructure. - Understanding of Kubernetes and containerization. - Background in support engineering or adjacent functions.

Benefits and work setup - Competitive compensation with opportunities for career growth and continued learning. - Flexibility and meaningful ownership over technical direction. - Collaborative, innovative culture with international teammates. - Opportunity to contribute to high-impact AI projects.