Technical Trainer Lead, Design (Contract)

Role overview Lead practical, role-based training for staff at a state workforce agency as a paid family and medical leave benefits system reaches major launch milestones. The work spans instructional design, training delivery, sandbox readiness, and coordination between agency operations and technology teams. You will set shared training standards and help teams prepare, while influencing stakeholders without direct reports.

Responsibilities - Design and co-facilitate train-the-trainer sessions for claims adjudicators, appeals judges, contact center staff and supervisors, product owners, and leaders. - Build sessions around realistic job tasks and scenarios, involving agency super-users from the first milestone. - Coordinate with an engineer to manage a training sandbox using synthetic data, and run scripted readiness checks before milestones. - Track and report staff readiness to program leadership using a metrics dashboard. - Set templates and standards for plain language and accessibility; review materials and update training after releases. - Provide editable materials the agency can use to continue training, and escalate readiness or quality gaps to program leaders.

Requirements - 10–15 or more years designing and delivering role-based training, including train-the-trainer programs, for government or other regulated operations staff. - Knowledge of adult-learning design grounded in real tasks and scenarios. - Experience keeping training aligned with agile releases or program milestones. - Plain-language writing skills and Section 508 accessibility training or certification. - Strong facilitation and stakeholder skills, including leading through influence. - Ability to work directly with clients and bridge operational and technical teams. - Authorization to work in the United States without current or future visa sponsorship; additional government contract screening may apply.

Benefits and work setup This is a 12-month, full-time hourly independent-contractor engagement, contingent on contract award. Work is remote within the contiguous United States, with on-site visits to a state capital monthly or as needed. The listing gives an hourly range of $100–$140 and states that contractors are not eligible for employee benefits.